- After you place your order, a representative will contact you within 1 to 7 business days to book your delivery date or a pickup date at the warehouse. We will contact you again on the date of your delivery to confirm your address and time frame. Currently, we only have two time frames: 10AM-3PM, and 3 PM to 7 PM. Your driver will call you one to two hours ahead before arrival. Due to the heavy traffic in Southern and Northern California, sometimes the delivery team may arrive outside of your window. Thank you for your understanding and patience.
- For Southern California's Customer, all in stock products will be delivered within 1-14 business days since the date of purchase. All orders from most cities in Los Angeles County, Orange County, Ventura County, San Bernardino County, Riverside County, and San Diego County that are placed before 11 AM might be delivered on the same business day for no extra charge.For Northern California, orders will be delivered within one to two weeks since the date of purchase.
- For other U.S. States, your pallet(s) will be delivered by a freight company within 7 business days or sooner after pickup from our warehouse. Upon pickup from our warehouse, the freight company will provide us a tracking number for your pallet(s), and we will forward the info. to you so you can track it(them) along the way.
- All special orders or custom-made orders may take up from 4 to 12 weeks. Please call for more details.
- If you need us to expedite an order, please email or call in for more information.
- Customers who pay with a debit, a credit, or Paypal must present his or her ID upon receipt. If someone else is going to receive the order for you, he or she must present a government identification.
- If you must reschedule your delivery date for free of charge, please feel free to reach out to our Customer Service team at (909)321-6683 or email us at firstname.lastname@example.org at least 24 hours before your scheduled delivery.
- If you want us to leave your merchandise outside of your location, please email in your order ID number, your driver license, and your instruction.
- If your delivery time frame was confirmed and you can't receive your merchandise due to unplanned factors, we will assist you to reschedule your shipping and the original delivery fee will apply again.
$29.99 Flat shipping rate for most California cities between Burbank to Irvine, exclude Victorville, Palmdale, Apple Valley, Hesperia, Lancaster, Indio and Big Bear Lake.
$59.99 Flat shipping rate for most California cities between to Van Nuys to Sacramento and Lake Forest to San Diego.
$169 Flat shipping rate for most cities in these States: Florida, Texas, Arizona, New Mexico, Alabama, Georgia, Louisiana, and Mississippi. Please call for more details.
For Orders over $999.99, free shipping is available for California cities between Sacramento to San Diego.
Other U.S. STATES, please email in the item number(s) you are interested, your city, your state, your contact information, and we will email you back with the shipping quote. Thank you for your business and support.