Returns Policy

Returns Policy

  • If you have changed your mind on an item, no problem. Just simply email in customerservice@muuduufurniture.com or click on "Need help with the Order?" locates at the bottom of our website. No phone cancellations or return requests are allowed. Customers must submit images of boxes of their products to customerservice@muuduufurniture.com for approval from our company prior to return.
  • You may return and exchange new and unused products in their original packaging within the first 7 days since the date of purchase; a 25% restocking fee and a delivery fee will exclude from your original payment.
  • If you need us to pickup the merchandise at your residence, a $79.99 Pickup Fee will apply or you can schedule a Drop-off at our warehouse in City of Industry, CA.
  • Item(s) already used and assembled or without original packaging does not qualify for the exchange and refund policy. No Exception.
  • If your product is defective, you can only exchange it for the same product for free of charge within the first 7 days since the date of receipt. Exchanging to a different product will be charged a 25% restocking fee.
  • Due to our fast delivery service, orders can only be canceled during the first 12 hours since the time of purchase for free of charge. Cancellations after 12 hours window will get charged a 25% cancellation fee.
  • Right after the 12 hours, the merchandise of your order will get transferred from hundreds of miles away to our warehouse.
  • Cancellations after the transfer is completed will get charged a 25% restocking fee. The 25%  restocking fee is the mandatory fee the manufacturers will change the buyers. No exception. Please place your order with care.
  • Cancellations are not allowed for Special and Custom-Made orders. No return or exchange for display and clearance items.
  • Customers are responsible for the measurements of items you wish to order. If the products you order cannot be delivered to the designated location at your residence due to narrow doorways, staircases, or ceiling..., a 25% re-stocking fee and a $79.99 return fee will apply to those items if they need to be transferred back to the warehouse. If you need assistance, please feel free to reach out to us.
  • There is no return policy for mattresses and foundations. Please place your order accordingly. If you need advice which mattress is best for you, please don’t hesitate to give us a call.
  • By submitting your payment for items you have ordered, you are agreed and abided by MUUDUU's Terms and Conditions. Thank you for your cooperation.